
Claudia McKay, Microfinance Specialist, Consultative Group to Assist the Poor(CGAP)
Q) How has the mobile banking system facilitated microfinance operations in
A) Africa is the birthplace of the most successful mobile banking (m-banking) service in the world – M-PESA in
significant role in this exciting new industry. The MFI world uses human-driven methodology to provide mostly credit while the m-banking world uses very sophisticated backend systems to provide transfers and payments.
However, in recent months MFIs located in countries like
Unfortunately, many MFIs are located in countries where there is no existing m-banking service. Developing an m-banking service is expensive, time consuming and complex and very few MFIs have significant financial, technical and managerial capacity that is required. MFIs in these contexts can experiment with other ways to use mobile phones to increase customer convenience (such as automatic loan reminders) and strengthen the institution and its management information systems (MIS) so it will be ready to link to a system once it is developed.
Q) How safe is mobile banking and is it accessible to the target group of microfinance?
A) Mobile banking transactions are securely processed and settled between the agent and the customer in real-time so there is minimal risk for the customer. Many African countries are in the midst of drafting regulations to ensure mobile banking customer funds are protected. Regulators are understandably concerned since non-banks (like mobile network operators) are not subject to the same prudential regulation that applies to banks. For this reason, most regulatory approaches include provisions for ‘fund safeguarding’ – requiring non-banks to maintain liquid assets equal to the amount of issued electronic value and other measures to ensure that customers have access to their funds whenever they need it.
There are currently more than three billion unbanked people in the world. One billion of these unbanked people do have mobile phones. In fact, according to Vodafone, a parent company of Safaricom, at least 50% of current M-PESA users are unbanked, meaning that they are using money transfer services to help manage their financial lives even if they do not have bank accounts. CGAP looked at the outreach of 8 providers across the world and found that 37% of clients were unbanked. Somewhat less data is available about the income levels of mobile banking clients. In
Q) What segments do you think need special technical attention to mobilise microfinance system in the continent?
A) As m-banking services expand across
Q) How many African microfinance institutions are you linked with at present and what are the major problems they face at present?
A)The Technology Program at CGAP funds a small number of projects around the world that are designed to demonstrate technology-based models that will dramatically expand the reach of financial services to low-income people. This program is co-funded by the Bill & Melinda Gates Foundation and the UK Department for International Development. Currently, we are funding 14 projects, including 4 in
MFIs in countries with existing m-banking services face some technical challenges. MFIs with weak MIS sometimes resort to manual reconciliation between their MIS and that of the mobile network operator. There is also concern that individual repayments via mobile phone may have a negative impact on group cohesion, which is a critical element of traditional microfinance. Finally, MFIs will need to educate customers about the new processes and overcome potential customer reticence in using new technology. Those MFIs in countries without any existing m-banking services face greater challenges and have fewer options available.